These Terms and Conditions set out the basis on which Man With Van Bermondsey provides moving, collection, delivery, and related transport services to customers in the UK. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions are designed to create a clear, fair, and practical agreement between the customer and the service provider, covering the booking process, payment obligations, cancellation rights, liability, waste handling, and the governing law that applies to the service.

For the avoidance of doubt, references to the Company, we, us, or our mean the business providing the Man with Van Bermondsey service. References to the Customer, you, or your mean the person or organisation requesting the service. These terms apply to all standard jobs unless a separate written agreement says otherwise. Any special instructions, added services, or unusual access conditions should be agreed before the booking is confirmed.

The purpose of these terms is to ensure that each man and van service is delivered safely, legally, and efficiently. Please note that booking a service does not guarantee acceptance until the Company has reviewed the details and confirmed availability. Where the Customer requests assistance with lifting, loading, or unloading, the Company will provide that assistance only as agreed in advance and subject to reasonable safety limits.

1. Booking Process

All bookings for Man With Van Bermondsey services must be made with accurate and complete information. This includes the collection address, delivery address, preferred date and time, type and volume of items, access restrictions, parking conditions, and any additional help required. The Customer is responsible for ensuring that the details provided are correct. If the information changes after booking, the Customer must notify the Company as soon as reasonably possible so that the job can be reassessed.

A quote may be provided based on the information supplied by the Customer. Quotes are usually valid for a limited period and may be revised if the scope of work changes, the item list differs materially from what was described, or access conditions are more difficult than initially stated. A quote becomes a confirmed booking only when the Company accepts the job and the Customer agrees to the relevant terms. We may refuse or cancel a booking if the job cannot be completed safely, lawfully, or within the agreed operational capacity.

Bookings are made on the understanding that the Customer has authority to arrange the movement of the items in question. The Customer must ensure that items are ready to be moved at the agreed time. Delays caused by incomplete packing, missing keys, restricted access, loading issues, or inaccurate instructions may result in additional waiting charges, rescheduling, or refusal to proceed if the service cannot be completed reasonably. The Company reserves the right to adjust the service if the actual job differs significantly from the original request.

Where the service involves multiple stops, dismantling, assembly, or special handling, these details should be disclosed at the booking stage. A van and man service is intended to cover transport and agreed assistance only; it does not automatically include specialist packing, cleaning, hoisting, or structural dismantling unless expressly confirmed. If a customer requires a particular time window, this must be requested in advance and may be subject to availability and operational constraints.

2. Payments and Charges

Charges for Man With Van Bermondsey may be based on hourly rates, fixed-price quotes, minimum call-out charges, waiting time, additional labour, congestion or parking-related costs, and any other agreed extras. All charges will be communicated as clearly as possible before the job begins. Unless otherwise stated in writing, prices are exclusive of any applicable taxes or official charges. The Customer agrees to pay the full amount due for the service as specified in the booking confirmation or revised quotation.

Payment may be required in advance, on completion, or in part before and after the service, depending on the nature of the job and the risk profile. The Company may ask for a deposit to secure a booking. Where a deposit is paid, it may be treated as part-payment towards the final invoice unless the booking is cancelled in a way that allows the Company to retain the deposit under these terms. The Company may also require immediate payment before unloading begins if circumstances make this necessary.

Unless agreed otherwise, payment must be made using the methods accepted by the Company at the time of booking. If payment is not made on time, the Company reserves the right to withhold delivery, suspend work, or pursue recovery of the unpaid balance. The Customer will be responsible for reasonable recovery costs, including administration fees, debt collection charges, and legal costs where permitted by law. Any discounts or promotional pricing will only apply where expressly confirmed.

If the Customer disputes an invoice, they must notify the Company promptly and provide the reason for the dispute. Any undisputed amount remains payable by the due date. The Customer may not withhold payment for an entire invoice because of a partial disagreement unless required by law. For services involving additional mileage, waiting, or out-of-scope work, the Company may issue a revised charge based on the actual work carried out and the time spent.

3. Cancellations, Changes, and Delays

The Customer may cancel or reschedule a booking, but notice must be given as early as possible. Cancellation terms may vary depending on the amount of notice provided, whether the job has already been scheduled, and whether the Company has incurred costs such as staff allocation, fuel, or vehicle preparation. Where a booking is cancelled at short notice, the Company may retain part or all of any deposit or charge a cancellation fee that reflects the loss suffered.

If the Customer changes the scope of the service after confirmation, the Company may treat the updated request as a new or amended booking. This may affect the price, timing, and availability of the service. Changes include, without limitation, extra items, altered addresses, unexpected stairs, parking restrictions, or a requirement for additional helpers. The Company will make reasonable efforts to accommodate changes, but is not obliged to proceed on the original terms if the revised job is materially different.

If the Company needs to cancel or reschedule due to operational reasons, vehicle issues, staff absence, safety concerns, severe weather, traffic disruption, or events beyond our reasonable control, we will aim to notify the Customer as soon as possible and suggest an alternative date or time. The Company will not be liable for indirect losses caused by such changes, provided that reasonable steps were taken to minimise disruption. Where lawful and appropriate, any prepaid amount for a service not delivered will be refunded or credited.

If the Customer is not present, not reachable, or not ready at the agreed time, the Company may treat the service as delayed or cancelled at the Customer’s cost. Waiting time, failed attendance, parking charges, and wasted journey costs may be added to the final bill. The Company may leave the site if it is not safe, lawful, or practical to continue. Any such decision will be made in good faith and with regard to the safety of staff, property, and other road users.

4. Liability and Customer Responsibilities

The Company will carry out man with van services with reasonable care and skill. However, the Customer acknowledges that moving goods can involve inherent risks, especially where items are fragile, heavy, poorly packed, or difficult to access. The Customer is responsible for ensuring that items are packed securely and that any delicate or valuable belongings are protected appropriately before collection unless the Company has expressly agreed to pack them.

The Company is not responsible for pre-existing damage, hidden defects, inadequate packaging, or damage resulting from the Customer’s instructions. The Customer should notify the Company of any item that is especially valuable, fragile, or likely to require special handling. Where the Customer asks the Company to move such items without declaring their nature, any loss or damage may be excluded to the fullest extent permitted by law. The Customer must also ensure that floors, stairs, and access points can safely support the move.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Subject to that, the Company’s liability for loss or damage arising from the service will be limited to the amount paid or payable for the relevant job, except where a higher limit is required by law or expressly agreed in writing. The Company will not be liable for indirect, consequential, or purely economic loss, including loss of profit or opportunity.

The Customer must obtain any required permissions for parking, access, building entry, lift use, or temporary stopping restrictions. If a third party, building management, local authority, or neighbour prevents completion of the service, the Company will not be responsible for the resulting delay, charges, or failure to complete. The Customer also remains responsible for ensuring that no dangerous, illegal, or prohibited items are included in the load.

The Company may refuse to move items that appear unsafe, unstable, leaking, improperly packed, offensive, unlawful, or otherwise unsuitable for transport. If such items are discovered during the job, the Company may stop work immediately or remove only the safe and lawful items. The Customer will remain liable for any costs incurred up to that point. If additional protection, blankets, straps, or handling equipment are used, standard or enhanced charges may apply.

5. Waste Regulations and Prohibited Items

Where a Man With Van Bermondsey service includes waste removal, the Customer must ensure that the waste is described honestly and accurately before collection. Waste handling must comply with UK environmental rules and all applicable waste transfer requirements. The Company will only remove waste that it is legally permitted and operationally able to carry. The Customer must not present hazardous, clinical, chemical, or otherwise controlled waste unless this has been expressly agreed in writing and all necessary arrangements are in place.

The Customer is responsible for declaring the nature of any waste, including whether it consists of household waste, furniture, packaging, garden waste, electrical goods, or mixed items. We may require additional information where items could fall under regulated categories such as electrical waste, scrap metal, tyres, batteries, paint, oils, or items containing refrigerants. If waste is misdescribed, the Company may refuse collection, amend the price, or require the Customer to remove the items at their own expense.

The Customer must not include prohibited materials in any load for transport or disposal. This includes, without limitation, explosives, firearms, ammunition, illegal goods, asbestos, medical waste, chemicals, pressurised containers, and any item that is dangerous to public health, road safety, or the environment. The Company may inspect items to the extent reasonably necessary to confirm compliance. If prohibited materials are found, the Company may report the matter to the appropriate authorities where required by law.

Where the Company transports waste, the Customer may be asked to provide proof that they have the right to dispose of the items and that the waste is not fly-tipped or stolen. The Customer agrees to cooperate with any lawful documentation required for waste transfer or disposal. The Company may use licensed disposal routes and subcontractors where appropriate, but remains committed to operating in a compliant manner. The Customer will be liable for any loss, fine, or cost arising from false declarations or unlawful disposal requests.

6. Insurance, Risk, and Force Majeure

The Company may hold suitable insurance for its own business operations, but this does not amount to insurance for all items moved. The Customer is encouraged to maintain their own cover for valuables, antiques, high-value electronics, or items that are particularly vulnerable to damage. Risk in the goods may pass at different times depending on the nature of the service, but in general the Customer remains responsible for insuring items of significant value unless the Company has agreed otherwise in writing.

Where possible, the Company will take reasonable steps to minimise risk while loading, unloading, or transporting goods. This may include using moving equipment, protective materials, and safe lifting practices. However, the Customer understands that some items may be too large, too fragile, or too difficult to move without a higher risk of damage. If the Customer insists on proceeding against advice, the Company may require written acknowledgement of the risks before continuing.

The Company will not be in breach of these terms if it is prevented from carrying out the service by events outside its reasonable control, including road closures, accidents, extreme weather, industrial action, fire, flood, public health incidents, or government restrictions. In such cases, performance may be suspended, delayed, or rescheduled without liability for indirect loss. Any payments already made will be handled fairly in line with the work completed and the applicable cancellation provisions.

7. General Terms and Governing Law

These terms represent the entire agreement between the Company and the Customer in relation to the service unless a separate written contract states otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. A failure by the Company to enforce any part of these terms immediately does not mean that the Company waives its rights to enforce them later.

The Customer may not assign or transfer their rights or obligations under these terms without the Company’s prior written consent. The Company may transfer or subcontract parts of the service where reasonably necessary, provided that this does not materially reduce the standard of service promised. Any notice relating to cancellation, dispute, or change should be made in a clear and timely manner so that both parties can manage the booking properly.

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from or connected with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. By using Man With Van Bermondsey, the Customer confirms acceptance of these legal conditions and agrees to act reasonably, lawfully, and in good faith throughout the service relationship.