Privacy Policy - Man With Van Bermondsey

Last updated: June 2026

This Privacy Policy explains how Man With Van Bermondsey collects, uses, stores, shares, and protects personal data when providing moving, transport, and related services. This policy applies to all Man With Van Bermondsey customers in the area, including individuals and businesses who request quotes, book services, or communicate with us in connection with a move or delivery.

We are committed to handling personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We aim to be transparent about what we do with your information and to respect your rights.

1. Personal Data We Collect

We may collect and process personal data directly from you, from your use of our services, or from third parties acting on your behalf. The types of data we may collect include:

Identity details such as your name, title, and where relevant, business name.
Contact details such as telephone number, email address, and service address.
Service information such as collection and delivery addresses, moving dates, property access details, inventory details, parking requirements, and special handling instructions.
Payment information such as billing details and transaction records. We do not store full payment card information unless necessary for a specific payment process.
Communication records such as emails, messages, call notes, and complaint or feedback information.
Technical information such as IP address, device type, browser information, and basic usage data if you interact with our digital systems.
Identification or verification information where needed to prevent fraud, confirm bookings, or meet legal obligations.

We only collect personal data that is relevant and necessary for the services we provide. We do not intentionally collect more information than we need.

2. How We Use Personal Data

We use personal data for the following purposes:

To provide quotations and respond to enquiries.
To manage bookings, schedules, and service delivery.
To communicate with you about your move, arrival times, access issues, or changes to the booking.
To process payments, issue invoices, and maintain financial records.
To meet legal, tax, accounting, and regulatory obligations.
To handle complaints, claims, and disputes.
To improve our services, quality standards, and customer experience.
To protect against fraud, misuse, or unlawful activity.

We may also use personal data in a limited way for internal administration, record keeping, and service planning. Any such use will be consistent with this policy and applicable law.

3. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for processing personal data. Depending on the situation, we rely on one or more of the following bases:

Contract

We process personal data where it is necessary to take steps at your request before entering into a contract, or to perform a contract with you. This includes preparing quotes, managing bookings, and carrying out the moving service.

Legal Obligation

We may process data where required to comply with legal duties, such as tax records, accounting obligations, insurance matters, or lawful requests from authorities.

Legitimate Interests

We may process personal data where it is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. This may include service improvement, fraud prevention, record management, and internal administration. When we rely on legitimate interests, we consider the nature of the data, the purpose of processing, and the effect on you.

Consent

In limited situations, we may rely on your consent, for example where optional marketing activity or certain non-essential communications require it. Where consent is used, you may withdraw it at any time.

4. Sharing Your Information and Processors

We may share personal data with trusted third parties where necessary to provide our services, manage our business, or comply with the law. These third parties may act as processors or independent controllers depending on the circumstances.

Examples of processors and service providers may include:

Payment processors that handle card or bank transactions.
Accounting and bookkeeping providers that help with invoicing and financial reporting.
IT and cloud storage providers that support secure data storage and email services.
Administrative support providers that assist with scheduling or record management.
Professional advisers such as insurers, legal advisers, or auditors, where appropriate.

We require processors to handle personal data securely, only on our instructions, and only for the agreed purpose. They must implement appropriate technical and organisational measures to protect the data.

We may also disclose personal data if required by law, to enforce our terms, to protect our rights or property, or to address safety concerns, fraud, or unlawful activity.

We do not sell personal data.

5. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, insurance, or reporting requirements.

Retention periods vary depending on the type of data and the purpose for which it is used. For example:

Booking and service records may be kept for a reasonable period to manage queries, claims, and continuity of service.
Financial and tax records are typically retained for the period required by law.
Communication records may be retained for a shorter period unless they are needed for complaint handling or legal purposes.

When personal data is no longer required, we will delete it or anonymise it securely. We review retention regularly to avoid keeping data longer than necessary.

6. Data Security

We use appropriate safeguards to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, restricted permissions, staff confidentiality requirements, and security procedures for digital and physical records.

No method of transmission or storage is completely secure, but we take reasonable and proportionate steps to reduce risk. If a personal data breach occurs that is likely to pose a risk to your rights and freedoms, we will respond in line with our legal obligations.

7. Your Rights

Under data protection law, you may have the following rights in relation to your personal data:

Right of access – to request a copy of the data we hold about you.
Right to rectification – to ask us to correct inaccurate or incomplete information.
Right to erasure – to ask us to delete certain data in some circumstances.
Right to restriction – to ask us to limit how we use your data in certain cases.
Right to object – to object to processing based on legitimate interests or direct marketing.
Right to data portability – to receive certain data in a structured, commonly used format, where applicable.
Right to withdraw consent – where we rely on consent, you may withdraw it at any time.

These rights are not absolute and may be subject to legal exceptions. If you exercise a right, we may need to verify your identity before responding.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how your data has been handled.

8. Children’s Data

Our services are not directed at children, and we do not knowingly collect personal data from children except where necessary in connection with a service booking made by a parent, guardian, or authorised adult. If we become aware that we have collected data inappropriately, we will take steps to remove it where appropriate.

9. International Transfers

Where personal data is processed or stored using service providers outside the UK, we will ensure that appropriate safeguards are in place to protect it. These safeguards may include adequacy regulations or contractual protections recognised under UK data protection law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data handling practices. Any updated version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically.

11. How We Apply This Policy

This Privacy Policy applies to all customers of Man With Van Bermondsey in the Bermondsey area who enquire about, book, or receive our moving and transport services. By using our services, you acknowledge that your personal data may be processed as described in this policy and in accordance with applicable data protection law.

We value privacy and strive to process personal data fairly, lawfully, and transparently. If our processing changes in a material way, we will take reasonable steps to ensure the updated position is clear and consistent with legal requirements.

In summary: we collect only the information needed to provide our services, rely on lawful bases such as contract, legal obligation, consent, and legitimate interests, keep data only as long as necessary, use trusted processors, and respect your data rights.