Man with Van Bermondsey Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Bermondsey provides removal and associated services within the United Kingdom. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the person, firm or company who requests or purchases services from us.

1.2 Services means any man and van, removal, transport, loading, unloading, packing, or related service provided by us.

1.3 Goods means the items, belongings, furniture, equipment or any other property which is to be moved, transported, packed or handled by us.

1.4 Contract means the agreement between the Client and Man with Van Bermondsey, incorporating these Terms and Conditions and any written confirmation of the booking.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial clients, including collection, transport and delivery of Goods, and any additional services agreed in advance.

2.2 We operate primarily within Bermondsey and surrounding areas, and also undertake journeys across London and the wider United Kingdom as agreed at the time of booking.

2.3 Our Services are provided subject to availability of vehicles and staff. We reserve the right to decline any booking at our discretion.

3. Booking Process

3.1 Bookings may be made by the Client through our website contact form or other communication methods we make available from time to time.

3.2 When making a booking, the Client must provide accurate and complete information, including but not limited to:

a) Collection and delivery addresses.

b) Date and approximate time of the move.

c) Description, quantity and approximate value of Goods.

d) Details of access at each property, including floor level, lifts, parking restrictions, and any special access requirements.

e) Any items requiring special handling, dismantling or reassembly.

3.3 Any quotation we provide is based on the information supplied by the Client. If the information is incomplete or inaccurate, we may adjust the quotation, charges or schedule accordingly.

3.4 A booking is not confirmed until we have accepted it and provided confirmation to the Client. Confirmation may be given in writing or via another permanent communication method.

4. Quotations and Pricing

4.1 Quotations are provided either as a fixed price for a defined service or as an hourly rate based on the size of van and number of porters required.

4.2 The quotation will specify what is included, such as the number of movers, size of vehicle, estimated duration and any additional services agreed.

4.3 Quotations are valid for a limited period stated at the time of issue, after which they may be subject to review and change.

4.4 Our charges may be adjusted if:

a) The move involves additional Goods not originally declared.

b) Access is more difficult than advised, such as long carrying distances, additional floors, or restrictions on parking or loading.

c) There are delays not caused by us, such as waiting for keys, building management, or third party contractors.

d) The service takes longer due to circumstances outside our reasonable control.

4.5 Additional waiting time, re-routing or storage may be charged at our standard rates in force at the time.

5. Payments

5.1 We may require a deposit to secure the booking. The deposit amount and due date will be communicated at the time of booking.

5.2 The balance of the charges is payable on completion of the Services, unless otherwise agreed in writing in advance.

5.3 We accept payment by methods we specify from time to time, which may include card payments or bank transfer. We do not accept payment by cheque unless expressly agreed.

5.4 Where Services are provided to business clients on account, payment terms must be agreed in writing. In the absence of different terms, payment is due within 7 days of the date of invoice.

5.5 If the Client fails to make any payment on the due date, we may:

a) Charge interest on the overdue amount at the statutory rate applicable in the United Kingdom.

b) Suspend further Services until payment is made in full.

c) Retain Goods under our control as security for payment, subject to applicable law.

6. Cancellations and Amendments

6.1 The Client may cancel or amend a booking by notifying us as soon as reasonably practicable.

6.2 If the Client cancels more than 7 days before the scheduled service date, any deposit paid may be refundable, subject to any reasonable administrative charges.

6.3 If the Client cancels within 7 days of the scheduled service date, we reserve the right to retain all or part of the deposit to cover costs and loss of business.

6.4 If the Client cancels within 24 hours of the scheduled start time, we may charge up to 100 percent of the quoted price.

6.5 If the Client wishes to change the date, time, addresses or scope of the Services, we will make reasonable efforts to accommodate the request but cannot guarantee availability. Changes may result in revised quotations and charges.

6.6 We may cancel or postpone the Services if:

a) The Client has not paid any required deposit or charges.

b) We reasonably believe the job involves illegal activity, unsafe conditions or breach of regulations.

c) Circumstances beyond our reasonable control, such as severe weather, accidents, vehicle breakdown or industrial action, make it unsafe or impossible to perform the Services. In such cases we will reschedule with the Client where possible.

7. Client Responsibilities

7.1 The Client is responsible for:

a) Ensuring that all Goods are properly packed, labelled and ready for transport unless packing services have been agreed.

b) Obtaining all necessary permissions for parking, loading and access at both collection and delivery addresses.

c) Providing accurate information about Goods, including any fragile, valuable or hazardous items.

d) Being present or providing an authorised representative at the property for the duration of the Services.

e) Checking the vehicle is empty of Goods at the end of the move.

7.2 The Client must not leave children or pets unattended in areas where we are working, and must ensure a safe working environment for our staff.

8. Excluded Items and Hazardous Goods

8.1 We will not carry or handle the following items:

a) Illegal goods or substances.

b) Explosive, flammable, corrosive, toxic or other hazardous materials.

c) Perishable foodstuffs or items requiring temperature-controlled transport.

d) Live animals or plants without prior agreement.

8.2 If such items are presented without our knowledge, we may remove them from the vehicle or refuse to move them, and the Client will be liable for any resulting costs or damage.

9. Waste Regulations and Disposal

9.1 We comply with relevant UK waste and environmental regulations. We are not a general waste disposal company and only remove waste or unwanted items where this has been agreed as part of the Services.

9.2 The Client must inform us in advance if any items are to be disposed of rather than moved to another address.

9.3 We will not transport or dispose of controlled waste in breach of applicable waste legislation. Where disposal services are provided, they will be arranged in accordance with relevant regulations and at locations authorised to receive such waste.

9.4 The Client remains responsible for ensuring that any items designated for disposal are lawful to dispose of and do not include prohibited or hazardous materials.

9.5 Additional charges may apply for the removal and lawful disposal of waste, bulky items or materials requiring special treatment.

10. Liability and Insurance

10.1 We will exercise reasonable care and skill in handling, loading, transporting and unloading Goods.

10.2 Our liability for loss of or damage to Goods, whether arising from negligence or otherwise, shall be limited to a reasonable amount per job, subject to any higher limit agreed in writing and subject to proof of value.

10.3 We are not liable for:

a) Loss or damage arising from the inherent nature or defect of the Goods.

b) Loss or damage to fragile items that are not adequately packed or protected by the Client.

c) Loss of data, digital content or consequential loss such as loss of profits or loss of opportunity.

d) Wear and tear, minor scuffs or scratches occurring during normal handling.

10.4 The Client is advised to take out appropriate insurance cover for Goods in transit if additional protection is required beyond our standard liability.

10.5 We will not be liable for any loss or damage arising from delays caused by traffic, road closures, adverse weather, acts of third parties or other events beyond our reasonable control.

11. Claims and Complaints

11.1 Any visible loss or damage to Goods must be noted to our staff at the time of delivery where possible.

11.2 The Client must notify us in writing of any claim for loss or damage within 7 days of the completion of the Services, providing reasonable details and evidence.

11.3 We will investigate any complaint or claim promptly and may request further information or evidence as necessary.

11.4 Failure to notify us of a claim within the specified time may affect our ability to properly investigate and may reduce or extinguish any liability we may have, except where it would be unreasonable to enforce this requirement.

12. Access, Parking and Restrictions

12.1 The Client is responsible for ensuring that suitable parking is available for the duration of the Services at both collection and delivery addresses.

12.2 Any parking charges, permits, fines or penalties incurred as a result of inadequate arrangements or restrictions will be charged to the Client, provided they arise through no fault of ours.

12.3 The Client must inform us in advance of any restrictions, such as low bridges, narrow roads, weight limits, security gates or loading bay requirements, which might affect access for our vehicles.

13. Time Estimates

13.1 Any time estimates given for arrival, duration or completion are provided in good faith based on information supplied and typical conditions.

13.2 Time estimates are not guaranteed, and we will not be liable for delay or any losses arising from delays unless agreed otherwise in writing.

14. Subcontracting

14.1 We reserve the right to use subcontractors or partner companies to perform all or part of the Services.

14.2 Where subcontractors are used, we will remain responsible for the proper performance of the Contract, subject to the limitations set out in these Terms and Conditions.

15. Data Protection and Privacy

15.1 We will collect and process personal information about the Client only to the extent necessary to manage bookings, provide Services, handle payments, and meet our legal obligations.

15.2 Personal data will be handled in accordance with applicable UK data protection law.

16. Termination

16.1 We may terminate the Contract immediately if the Client:

a) Fails to pay any sum due when required.

b) Provides false information or engages in abusive or unsafe behaviour towards our staff.

c) Requests that we carry out any unlawful act or breach of regulations.

16.2 On termination, the Client will remain liable for all sums due for Services already provided and any committed costs.

17. Variation of Terms

17.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract.

17.2 Any variation to these Terms and Conditions must be agreed in writing by us.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the law of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. Severability

19.1 If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be treated as deleted, but the validity and enforceability of the remaining provisions shall not be affected.

20. Entire Agreement

20.1 These Terms and Conditions, together with any written booking confirmation or agreed quotation, constitute the entire agreement between the Client and Man with Van Bermondsey in relation to the Services and supersede any prior discussions or understandings.

20.2 No oral statement or representation shall vary or override these Terms and Conditions unless confirmed in writing by us.