Privacy Policy for Man with Van Bermondsey

This Privacy Policy explains how Man with Van Bermondsey collects, uses, stores, and protects personal data for all customers in the Bermondsey area. We are committed to handling your information in accordance with the General Data Protection Regulation and applicable data protection laws in the United Kingdom.

By using our services, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all personal data we process about our customers, prospective customers, and any individuals who contact us in relation to our services in Bermondsey and the surrounding area.

Who We Are and Scope of This Policy

Man with Van Bermondsey provides transport, removals, and related services to residential and commercial customers. For the purposes of data protection law, we act as the controller of the personal data that we collect and use in connection with our services.

This Privacy Policy applies to all customers and service users in the Bermondsey area, including anyone who requests a quote, makes a booking, or communicates with us about our services, whether by phone, online form, or other communication channels.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us or use our services:

Identification and contact details such as name, address, service address, and general contact information you choose to provide. Booking and service details such as collection and delivery addresses, preferred dates and times, access information, details of items to be moved, and any special instructions you provide. Communication records including information contained in any messages you send us and records of conversations and correspondence related to quotes, bookings, feedback, or complaints. Payment and billing information such as payment confirmations and basic transaction details necessary to process and record your payments, though we do not store full card details when payments are processed through third party payment providers. Technical and usage data such as basic device or browser information and general service usage data generated when you interact with our online content, where applicable.

We only collect the personal data that is relevant and necessary for the purposes set out in this Privacy Policy.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide our services, including handling enquiries, providing quotations, managing bookings, planning routes, and completing removal or transport services at the agreed addresses and times. To communicate with you about your enquiry or booking, including sending confirmations, updates, or changes to your service, and responding to your questions or requests. To manage payments and invoices, including recording payments received, issuing invoices or receipts, and maintaining accurate financial and accounting records. To improve and manage our business, including analysing service performance, enhancing customer experience, training staff, and ensuring the quality and safety of our operations. To comply with legal and regulatory obligations, including record keeping, tax obligations, and responding to lawful requests from regulators or public authorities. To protect our rights and the rights of others, including preventing and detecting fraud, misuse of our services, or other unlawful or harmful activities, and enforcing our terms of service.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Contract: when processing is necessary to take steps at your request before entering into a contract or to perform a contract with you, for example when you request a quote or book our services. Legal obligation: when processing is necessary for us to comply with legal obligations, such as maintaining accounting and tax records or responding to lawful requests from authorities. Legitimate interests: when processing is necessary for our legitimate business interests or those of a third party, provided that your interests and fundamental rights do not override those interests. This may include improving services, managing our operations, or protecting against fraud and misuse. Consent: when you have given clear consent for us to process your personal data for a specific purpose. Where we rely on consent, you are free to withdraw it at any time.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

In general, we retain most customer and booking records for a reasonable period after the end of the service in order to handle queries, address any complaints, and meet our legal obligations. Financial and invoicing records may be retained for longer periods where required by tax and accounting laws. When personal data is no longer needed, we will delete it or anonymise it so that it can no longer be linked to an identifiable individual.

Data Processors and Third Party Service Providers

In the course of running our business, we may share personal data with carefully selected third parties who act as processors on our behalf. These processors may include:

IT and system support providers who assist with data storage, booking systems, and other technical services. Payment processing providers who handle card or electronic payments securely. Professional advisers, such as accountants or legal advisers, where necessary for our business operations and compliance.

These processors are only permitted to process your personal data according to our instructions and for specified purposes. They are required to implement appropriate technical and organisational measures to protect your data and are not allowed to use it for their own independent purposes.

We may also need to share data with public authorities or other third parties where required by law or where necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

International Transfers

Where possible, we aim to keep your personal data within the United Kingdom or the European Economic Area. If we do need to transfer personal data to countries outside this area, we will ensure that an adequate level of protection is in place, for example through the use of standard contractual clauses or other recognised safeguards, in accordance with data protection law.

Data Security

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or damage. These measures may include secure systems, access controls, staff training, and regular reviews of our security practices.

While we take reasonable steps to protect your personal data, no system can be completely secure. We therefore cannot guarantee absolute security of your data. If we become aware of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authorities where required by law.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

The right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain information about how it is used. The right to rectification: you can request that any incomplete or inaccurate personal data we hold about you is corrected. The right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing. The right to restrict processing: in certain situations, you can ask us to suspend the processing of your personal data, for example while we check its accuracy or consider an objection you have raised. The right to object: you can object to processing that is based on our legitimate interests, particularly where it relates to direct marketing or where you believe your rights override our interests. The right to data portability: where processing is based on consent or contract and carried out by automated means, you may be able to request that we provide your data in a structured, commonly used format or transfer it to another controller.

You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve any concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the way we provide our services. Any updates will be effective from the date of publication. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.

Your continued use of our services after any changes to this Privacy Policy will be taken as your acceptance of the updated terms, to the extent permitted by law.